FAQS

Welcome to the Femora FAQ page! Here you will find quick answers to the most common questions regarding our fashion products (Women Maxi Dresses, Women Tops, and Women Jackets), ordering, shipping, returns, and payment options.

If you cannot find the answer to your question below, please feel free to reach out directly to our support team via our Contact Us Page.

1. General & Account Questions

Q1: What is Femora?

Femora (accessible at https://www.femora.shop) is an online fashion store dedicated to providing high-quality, stylish, and contemporary women's clothing in the United States. To learn more about our store mission and values, please visit our About Us Page.

Q2: Where is your business located?

Our physical business office is located at:

📍 Address: 626 Wilshire Blvd, Ste 410, Los Angeles, CA 90017, United States

2. Ordering & Payment

Q1: What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as secure digital wallets like PayPal and Apple Pay. All transactions are securely processed in USD ($). For full details on checkout security, please read our Payment Policy.

Q2: Can I modify or cancel my order after placing it?

Orders can be changed or canceled within 12 hours of placement. Once an order enters processing or dispatch, it cannot be canceled. Please refer to our Terms of Service for complete cancellation details.

3. Shipping & Delivery

Q1: How much does shipping cost?

We proudly offer Free Standard Shipping on all eligible orders across the United States. There are no hidden handling fees at checkout.

Q2: What are your shipping and handling times?

  • Order Processing / Handling Time: 1 – 3 business days (Monday – Friday)

  • Transit / Shipping Time: 3 – 7 business days (Monday – Friday)

  • Total Estimated Delivery Time: 4 – 10 business days

For complete information regarding cut-off times and carrier details, please check our Shipping Policy.

Q3: How do I track my order?

Once your package is shipped, we will send you a confirmation email with your tracking number. You can check your shipment status anytime on our Order Tracking Page.

4. Returns & Refunds

Q1: What is your return policy?

We offer a hassle-free 30-day return policy. You have 30 days from the date of receiving your parcel to request a return. Items must be unworn, unwashed, and in their original packaging with tags attached.

Q2: How do I initiate a return?

To start a return, please contact our support team at support@femora.shop or call us at +1 510-603-7759. For a complete guide on return address details and refund processing timelines, please review our Return & Refund Policy.

Q3: What if I receive a damaged or wrong product?

If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos of the item. We will promptly issue a replacement or full refund at no extra cost to you.

5. Product & Sizing

Q1: What products do you offer?

We offer specialized fashion collections including:

Q2: How do I choose the correct size?

Each product page features detailed description attributes and sizing guides. If you are unsure between two sizes, we recommend contacting our support desk for personalized assistance.

6. Privacy & Security

Q1: Is my personal information safe with Femora?

Yes, absolutely. We use industry-standard SSL encryption to protect your personal and financial details. We do not sell or trade customer information. Please consult our Privacy Policy to understand how your data is handled.

7. Customer Support Contact

If you have additional questions or need assistance with an existing order, please contact our support team:

  • Store Name: Femora

  • Physical Address: 626 Wilshire Blvd, Ste 410, Los Angeles, CA 90017, United States

  • Customer Support Phone: +1 510-603-7759

  • Support Email: support@femora.shop

  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)