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Payment policy

At Femora (accessible via https://www.femora.shop), we strive to make your shopping experience for Women Maxi Dresses, Women Tops, and Women Jackets safe, simple, and transparent. This Payment Policy outlines the accepted payment methods, billing terms, currency details, and transaction security protocols implemented across our store.

By placing an order on our website, you agree to the payment practices described below.

1. Accepted Payment Methods

To provide a seamless checkout experience, we accept the following secure payment channels:

  • Credit / Debit Cards:

    • Visa

    • Mastercard

    • American Express

    • Discover

  • Digital Wallets & Express Checkout:

    • PayPal

    • Apple Pay

    • Google Pay

Note: We do not accept cash on delivery (COD), personal checks, money orders, or bank transfers.

2. Currency & Billing Transparency

  • Store Currency: All prices displayed on our website, product pages, and cart summaries are listed in United States Dollars ($ USD).

  • Taxes & Hidden Fees: Applicable sales taxes and shipping costs (if any) are clearly calculated and displayed at final checkout before payment confirmation.

  • Free Shipping: We proudly provide Free Standard Shipping on all eligible US orders. For complete delivery schedules and timelines, please view our Shipping Policy.

  • Final Price Guarantee: The total price shown on your checkout page is the exact amount you will be charged. We do not apply extra processing or conversion fees.

3. Payment Security & Data Protection

Your financial information and personal privacy are protected with the highest security standards:

  • 128-bit SSL Encryption: Our checkout system uses Secure Socket Layer (SSL) technology to encrypt your credit card details during transmission, ensuring complete privacy and security.

  • PCI-DSS Compliance: We strictly adhere to Payment Card Industry Data Security Standards (PCI-DSS) protocols. Your complete credit card data is processed directly through secure payment gateways and is never stored on our servers.

  • Privacy Protocols: For full information on how we safeguard, use, and store customer data, please consult our comprehensive Privacy Policy.

4. Billing Authorization & Order Verification

  • Immediate Processing: Payment is charged to your selected payment method immediately upon placing your order.

  • Order Confirmation: Once your payment is authorized, you will receive an automated order confirmation email containing your receipt details and order summary.

  • Fraud Prevention: To protect against unauthorized transactions, orders may undergo automated anti-fraud checks. If billing address information does not match your card issuer's records, our team may reach out to verify your details prior to order processing.

5. Refunds & Chargebacks

  • Refund Process: Refunds for returned, damaged, or canceled items will be credited back to your original payment method in accordance with our official Return & Refund Policy.

  • Refund Timelines: Once a refund is approved, it takes 5–7 business days for the funds to reflect in your account, depending on your financial institution.

  • Chargeback Resolution: If you experience any billing discrepancies or issue with an order, please contact our support team immediately before initiating a chargeback with your bank. We are committed to resolving payment concerns promptly and fairly.

6. Order Cancellations

  • Orders can be changed or canceled within 12 hours of placement.

  • Once an order enters fulfillment or shipment, it cannot be canceled. Please review our complete rules regarding cancellations in our Terms of Service.

  • Once your item is dispatched, you can track its location in real-time via our Order Tracking Page.

7. Business Contact Information

If you have questions regarding payment security, order billing, or experience issues during checkout, please reach out to our dedicated support team:

  • Store Name: Femora

  • Physical Business Address: 626 Wilshire Blvd, Ste 410, Los Angeles, CA 90017, United States

  • Customer Support Phone: +1 510-603-7759

  • Support Email: [email protected]

  • Business Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)