Shipping policy

At Femora (accessible via https://www.femora.shop), we are dedicated to providing a smooth and reliable shopping experience. We proudly offer Free Standard Shipping on all eligible orders across the United States for our complete fashion collection, including Women Maxi Dresses, Women Tops, and Women Jackets.

Please read our detailed shipping procedures and fulfillment timelines below.

1. Shipping Rates & Cost

  • Shipping Cost: FREE Standard Shipping on all US orders.

  • Hidden Fees: There are no hidden handling fees or surprise charges applied at checkout.

2. Order Processing & Delivery Timelines

We calculate total delivery time by combining our handling/processing time and transit time:

Shipping Stage Timeline Business Days
Order Processing / Handling Time 1 – 3 Days Monday – Friday
Transit / Shipping Time 3 – 7 Days Monday – Friday
Total Estimated Delivery Time 4 – 10 Days Monday – Friday

  • Order Cut-off Time: 5:00 PM (Eastern Time - ET). Orders placed after 5:00 PM will begin processing on the following business day.

  • Operating Days: Our warehouse and carrier partners process and ship packages Monday through Friday (excluding standard US federal holidays).

3. Order Tracking & Confirmation

  1. Shipment Confirmation: As soon as your order is dispatched from our facility, you will receive an automated shipping confirmation email containing your tracking carrier details and tracking number.

  2. Track Your Package: You can easily monitor the real-time status of your package anytime by visiting our Order Tracking Page.

If you do not receive a tracking number within 3 business days of placing your order, please reach out to us via our Contact Us page or email us directly at support@femora.shop.

4. Shipping Address Changes & Order Modifications

  • Address Updates: If you need to change your shipping address, please notify us within 12 hours of placing your order.

  • Once an order has entered processing or has been dispatched, we cannot alter the shipping address. For further details on order modifications, please review our Terms of Service.

5. Damaged, Lost, or Missing Packages

  • Damaged in Transit: Please inspect your package upon arrival. If your apparel arrives damaged or defective, report it to us within 48 hours with clear photos of the packaging and item. We will arrange a replacement or full refund as per our Return & Refund Policy.

  • Lost Packages: If your tracking status shows "Delivered" but you have not received your parcel, please check around your delivery area/neighbors first. If still not found, contact our support team within 5 days so we can open an investigation with the shipping carrier.

6. Payment & Billing Transparency

All order totals are billed securely in USD ($) at the time of purchase. To review our supported checkout methods and billing security compliance, please consult our official Payment Policy. For details on how we safeguard your shipping data, view our Privacy Policy.

7. Business & Contact Information

If you have any questions regarding your shipment, delivery delays, or tracking issues, please contact our customer support team:

  • Store Name: Femora

  • Physical Business Address: 626 Wilshire Blvd, Ste 410, Los Angeles, CA 90017, United States

  • Customer Support Phone: +1 510-603-7759

  • Support Email: support@femora.shop

  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)